Provider Training

Welcome to Delaware First Health. Thank you for being part of our network of participating physicians, hospitals and other healthcare professionals. We Go-live January 1, 2023. There are webinar opportunities where you can get answers to your questions to thoroughly onboard you as a participating provider in our network. Please register in advance using the links below. 

See Provider Orientation and Virtual Forum presentations on the Provider Manuals, Forms, and Resources page.

Delaware First Health cordially invites you to attend our virtual provider forum information sessions. Join providers from across the state to learn about our health plan as well as the tools and resources to make your job easier.

In addition to hosting general forum sessions, we hold specific forums on various topics as necessary to inform you of key initiatives and updates.  Below is the 2023 schedule. We are holding multiple sessions to provide an option that works best with your schedule. Participants are required to register individually via the links below. During the registration process, please scroll carefully to ensure registration corresponds with your preferred date and time. A calendar invite with a link to the Zoom meeting will be sent upon registration.

2023 Virtual Provider Forum Schedule

Date

Time

Forum Topic/Description

Tues. September 26, 2023

 

9 a.m. to 10 a.m.

The importance of EPSDT and quality outcomes

Meeting Link

For questions, comments, and feedback regarding this event, please email our Provider Engagement team directly at DE_ProviderEngagement@delawarefirsthealth.com. Thank you for your continued partnership with Delaware First Health. We look forward to your participation!

Thursday September 28, 2023

 

11:00 am to 1:30 p.m.


JOINT MCO PROVIDER FORUM

This is a joint MCO Provider Forum designed to cover the 21st Century Cures Act – MCD ID registration process.

Meeting Link

Meeting ID: 990 1330 8264; Passcode: 719588

SIP: 99013308264@zoomcrc.com; Passcode: 719588

Please note that this is a joint MCO forum, you do not need to register with each MCO.

For questions, comments, and feedback regarding these events, please email our Provider Engagement team at DE_ProviderEngagement@delawarefirsthealth.com. Thank you for your continued partnership with Delaware First Health. We look forward to your participation!

 

General Forum Topics include:

  • Health Plan Overview                                                 
  • Delaware First Health’s Website
  • Secure Provider Portal
  • Utilization Management
  • Case Management
  • LTSS
  • Behavioral Health
  • Claims
  • Provider Services / Provider Relations
  • Q&A

For questions, comments, and feedback regarding these events, please email our Provider Engagement team directly at DE_ProviderEngagement@delawarefirsthealth.com. Thank you for your continued partnership with Delaware First Health. We look forward to your participation at our forums

Please feel free to send over your questions, comments, or concerns by 12pm the Thursday before the meeting to DE_ProviderEngagement@DelawareFirstHealth.com.

Upcoming Provider Forums:

TBD

Thank you for choosing to participate with Delaware First Health! We share your commitment to keeping your patients healthy. Go-live was on January 1, 2023. We will host New Provider Orientation training webinars to thoroughly onboard you as a participating provider in our network. Below, please find a list of training dates through the end of the third quarter of 2023.

August

Date: Tuesday, August 29, 2023

Time: 1:00 PM – 2:00 PM Eastern

Dial-In number: available after registration

Meeting ID: 915 9721 2703

Passcode: 428961

Meeting Link

September

Date: Thursday, September 07, 2023

Time: 10:00 AM – 11:00 AM Eastern

Dial-In Number: available after registration

Meeting ID: 921 1100 8021

Passcode: 208872

Meeting Link

As a provider with Delaware First Health, we invite you to our Delaware First Health Secured Portal Webinar training! will host bi-weekly training to further expand the onboarding process for you as a participating provider in our network. Below, please find a list of training dates through the end of the second quarter.

Date & Time

Meeting Links & Codes

Thursday

August 31, 2023

Time: 10:00am – 11:30 am EST

Dial-In number: available after registration

Meeting ID: 945 6993 5427

Passcode: 500378

Meeting Link

Tuesday

September 19, 2023

Time: 01:00 pm- 02:00pm EST

Dial-In Number: available after registration

Meeting ID: 971 8702 8413

Passcode: 219812

Meeting Link

 

 

   Visit our webpage for additional information.

Delaware First Health is pleased to partner with Payspan Health to provide an innovative web-based solution for Electronic Funds Transfers (EFTs) and Electronic Remittance Advices (ERAs).  This service is provided at no cost to providers and allows online enrollment. Payspan offers monthly training webinars for providers. These webinars cover the registration process for both electronic funds transfers as well as registering and navigating the Payspan portal where providers will be able to view their explanation of payments. For additional support, providers can also contact the Payspan call center at 1-877-331-7154 (ext. 1), Monday-Friday between the hours of 8am-8pm ET. 

Upcoming Payspan Webinar Dates:

TBD