Provider Training

Delaware First Health cordially invites you to attend our virtual provider forum information sessions. Join providers from across the state to learn about our health plan as well as the tools and resources to make your job easier.

In addition to hosting general forum sessions, we hold specific forums on various topics as necessary to inform you of key initiatives and updates.  Below is the 2023 schedule. We are holding multiple sessions to provide an option that works best with your schedule. Participants are required to register individually via the links below. During the registration process, please scroll carefully to ensure registration corresponds with your preferred date and time. A calendar invite with a link to the Zoom meeting will be sent upon registration.

2023 Virtual Provider Forum Schedule

General Forum Topics include:

• Health Plan Overview                                                 
• Delaware First Health’s Website
• Secure Provider Portal
• Utilization Management
• Case Management
• LTSS
• Behavioral Health
• Claims
• Provider Services / Provider Relations
• Q&A

For questions, comments, and feedback regarding these events, please email our Provider Engagement team directly at DE_ProviderEngagement@delawarefirsthealth.com. Thank you for your continued partnership with Delaware First Health. We look forward to your participation at our forums

Please feel free to send over your questions, comments, or concerns by 12pm the Thursday before the meeting to DE_ProviderEngagement@DelawareFirstHealth.com.

Upcoming Provider Forums:

TBD

Thank you for choosing to participate with Delaware First Health! We share your commitment to keeping your patients healthy. Go-live was on January 1, 2023. We will host New Provider Orientation training webinars to thoroughly onboard you as a participating provider in our network. Below, please find a list of training dates through the end of the third quarter of 2023.

August

Date: Tuesday, August 29, 2023

Time: 1:00 PM – 2:00 PM Eastern

Dial-In number: available after registration

Meeting ID: 915 9721 2703

Passcode: 428961

Meeting Link

September

Date: Thursday, September 07, 2023

Time: 10:00 AM – 11:00 AM Eastern

Dial-In Number: available after registration

Meeting ID: 921 1100 8021

Passcode: 208872

Meeting Link

As a provider with Delaware First Health, we invite you to our Delaware First Health Secured Portal Webinar training! will host bi-weekly training to further expand the onboarding process for you as a participating provider in our network. Below, please find a list of training dates through the end of the second quarter.

   Visit our webpage for additional information.

Delaware First Health is pleased to partner with Payspan Health to provide an innovative web-based solution for Electronic Funds Transfers (EFTs) and Electronic Remittance Advices (ERAs).  This service is provided at no cost to providers and allows online enrollment. Payspan offers monthly training webinars for providers. These webinars cover the registration process for both electronic funds transfers as well as registering and navigating the Payspan portal where providers will be able to view their explanation of payments. For additional support, providers can also contact the Payspan call center at 1-877-331-7154 (ext. 1), Monday-Friday between the hours of 8am-8pm ET. 

Upcoming Payspan Webinar Dates:

TBD