Our Nurse Advice Line is ready to answer your health questions 24-hours-a-day – every day of the year. The Nurse Advice Line is staffed with Registered Nurses. These nurses have spent lots of time caring for people. Now they are ready and eager to help you. The services listed below are available by contacting Nurse Advice Line, Delaware First Health’s 24-hour nurse hotline, at 1-877-236-1341 (TTY: 711).
For more information on these and other benefits and services, check the information in the Member Handbook or call Member Services at 1-877-236-1341 (TTY: 711).
Alzheimer’s and Dementia
- Alzheimer's Association Caregiver Center
- You can find educational videos created by the UCLA Alzheimer's and Dementia Care Program. The videos cover:
- Refusal to take medications
- Alzheimers.gov has material about the diagnosis, training and support for caregivers.
- The Family Caregiver Alliance put together a fact sheet to help caregivers understand behaviors typical of those living with dementia.
- Home safety tips by the Alzheimer’s Association
Coping with Challenging Behaviors
- Dealing with Difficult Behavior fact sheet from the National Caregivers Library
- Family Caregivers Online - Behavior and Emotions of Aging
- Family Caregiver Alliance - Behavior Management Strategies
Legal topics to consider
End of Life
National Suicide Prevention Lifeline - 1-800-273-8255
Crisis Call Center
Compassionate assistance to people in any type of crisis - 1-775-784-8090 or 1-800-273-8255
A crisis hotline and a warmline for non-urgent calls. This line provides support services such as:
- Suicide prevention
- Emotional support
- Elder abuse prevention and therapy
- Well-being checks
- Grief support
- Information and referrals for older adults or adults with disabilities - 1-800-971-0016
Alzheimer’s Association 24/7 Support Line - 1-800-272-3900
The 2-1-1 program is a free, private service to help find local resources, including:
- Food and nutrition programs
- Shelter and housing resources
- Utilities support
- Disaster relief
- Addiction prevention and rehabilitation programs
- Reentry support for ex-offenders
- Support groups
- Safe help out of an abusive situation
Call 2-1-1 to speak with a service expert in your area.
CAREGIVER SUPPORT GROUPS
Caregivers for people with Alzheimer’s and other dementias
A partnership between Family Caregiver Alliance and Smart Patients to create an online community for individuals and their caregivers.
Find a nearby support group by calling your local Area Agency on Aging or using the Eldercare Locator
Caring for someone is rarely easy and can take much of your time. To help care for a loved one, caregivers need to make time to care for themselves.
Keep in mind the tips below to help you take care of yourself:
- No one is perfect. You will make mistakes.
- Many emotions surface when you are caring for another.
- Depression is a common experience while caregiving.
- Think you may be affected by caregiver depression? Read more about Depression - What it is and What it is Not
- Give yourself and your loved one honest expectations.
- Use the info and resources available to you.
- Know the skills needed to care for your loved one. Be honest about what you can and cannot do.
- Learn to say No.
- Take help from others.
- Be resilient.
- Know your own stress triggers.
- For successful coping:
- Eat right
Alzheimer’s Association website
Eldercare Locator website
Family Caregiver Alliance website
National Alliance of Mental Illness website
American Stroke Association website