Skip to Main Content

Long Term Services and Support (LTSS)

Long Term Services and Supports banner

 

Every year, millions of people of all ages use and rely on LTSS, from meal delivery to self-directed personal care services.

At Delaware First Health, we’re here to support you with Long Term Services and Supports (LTSS).

What is LTSS? It’s a program for those who need a more hands-on, nimble, and custom care plan. LTSS gives our members more control over their health and the care they receive.

The Value of LTSS

Here are some of the ways LTSS takes care of members: 

(Note: These benefits and services vary based on plans and your health assessment. See standard benefits and services here.)

Free to everyone enrolled in LTSS, a care manager helps members manage and create their care plan. They are also the go-to for any questions they might have about their benefits.

An attendant care aid is someone who helps with tasks like meal prep, cleaning, bathing, and getting dressed.

Adult day services offer trained staff for health services and ways for members to be social.

Allows members to be in a 24/7 facility that provides a full range of care.

Respite care gives unpaid caregivers a short break while someone else supports their loved one at home or in a facility.

Gives members apartment style living and makes personal care and other services, like meal delivery, available.

Gives members the ability to choose who gives their care and how they get it.

Meals are delivered right to member's door. They then don’t have to worry about shopping for food.

Rides to planned medical appointments.

A device calls for help at the press of a button.

LTSS from Delaware First Health includes broad health services that suit your needs. Members also enjoy Dental and vision benefits. You can earn rewards for healthy actons like screenings, tests and other ways to stay healthy. Learn more at the Benefits page.

Contact Us:

Member Services (Toll Free): 
1-877-236-1341 (TTY: 711)
Available 8 am to 7 pm

Nurse Advice Line (Toll Free): 
1-877-236-1341 (TTY: 711)
Call our free 24/7 nurse advice line for help with your health problems or questions.

Qualifying & Signing Up

How do you qualify and enroll for LTSS?

Go to Delaware Assist Portal to apply for Medicaid and/or Long Term Care Medicaid to learn more.

Selecting a MCO

If you receive a letter from Division of Social Services or Division of Medicaid and Medical Assistance telling you are eligible for Medicaid, you should follow the instructions in the letter.

To select your Managed Care Organization, call the Health Benefits Manager at 1-800-996-9969 to make your choice.

If you selected Delaware First Health

You’ll receive your ID card and welcome packet in the mail

You can Create an account to use our member portal

If you have questions about your benefits, contact 1-877-236-1341 (TTY:711)

Using Your Plan

Once you’re approved and enrolled in your plan you will:

  • Get a welcome call to talk about your care needs.
  • Go through a health assessment to help build your plan.
  • Get access to all your benefits.
  • Feel more confident and comfortable with your care.

Learn More

Centene, our parent company, is a national leader serving people who use long-term services and supports across the U.S. 

Learn More