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Provider Communications

Welcome to the Provider Communications Page!

This is your dedicated space for staying informed about the latest updates, resources, and important announcements relevant to your practice. Here, you can easily access provider news, sign up for email updates, and manage your communication preferences—all in one convenient location.

The Provider News Page is a dedicated online space designed specifically for healthcare providers to stay informed about important updates, announcements, and relevant information related to their practice or field. This page serves as a central hub for important topics from our plan, including education and training opportunities, events, reminders system changes, initiatives, policy changes, billing updates and other essential resources that providers need to know in order to enhance patient care, stay compliant with regulations, and remain up-to-date with an evolving healthcare landscape.

This page is updated regularly to ensure providers have easy access to the most timely and relevant information to support their work and ongoing success.

In addition to regular updates, we also release a Quarterly Provider Newsletter, designed to provide in-depth insights into trends, best practices, and other valuable information for your professional development. The newsletter is a great way to stay informed and engaged with the latest industry developments, resources, training and education opportunities, incentive programs, initiatives, best practices and important updates. You’ll find the latest edition in the Quarterly Provider Newsletter section and you may also access archived newsletters to revisit past issues.

We’re excited to announce an important update regarding how we will be communicating with you moving forward. In an effort to streamline our communication process and provide you with more efficient, secure and reliable updates, we will be moving away from faxed announcements. Instead, we will be sending bi-monthly email updates directly to your inbox!

Important Notes: 

  • Real-Time Posting - All communications, updates, and announcements will still be posted to our Provider News section in real time. This means you can access the latest information whenever you need it.
  • Bi-Monthly Email Announcements - To keep you informed, we will be sending out email announcements twice a month summarizing important updates, opportunities and any key changes, within the provider network and our organization.
  • Time-Sensitive or Emergent Updates - Will still be sent out in real-time outside of the regular bi-weekly schedule to ensure you stay up to date with critical information. 

We hope you also find this transition to be more convenient and environmentally friendly. This change will go into effect on April 15, 2025. Please ensure we have the most up-to-date email address to continue receiving these important updates. To sign up for email updates, please use the Sign Up for Provider Updates form. 

You may conveniently update all provider data using our Provider Data Update forms. 

We understand that your time is valuable, and you may prefer to manage the communications you receive from us. To ensure that you have control over the messages and notifications you receive, we have provided the option to opt out of emailed communications from our health plans. To save these preferences please submit your changes using the Opt-Out of Provider Notifications form. 

You may still review all provider news announcements, training opportunities, newsletters, policy changes and more on our Provider Website. 

Helpful Links:

If you have any additional feedback or questions, please feel free to complete our Provider Feedback Form. You may also contact your assigned Provider Engagement Account Manager. Thank you for your attention and for helping us improve your experience!